FAQs

What if I already have a physical return label?
It's simple. Take a picture of the label when prompted and then just toss it in the box.    Need more information? Chat with us.
Fri, 10 Dec, 2021 at 12:10 AM
Does BoxHero only pick up returns?
We do shipping too!  BoxHero can ship anything for you.  For example, we ship back rentals (e.g., garment bags), recyclables (e.g., CO2 cartridges for soda...
Fri, 10 Dec, 2021 at 12:02 AM
Is there a limit on the number of boxes I can return?
There is no limit!  We have 3 plans you can choose from. If you have boxes piling up, we recommend our Unlimited plan.  Check out www.boxhero.com...
Mon, 17 Oct, 2022 at 1:20 PM
Does BoxHero process my refund?
No. BoxHero is the first mile logistics of the return process.  We pick up, repackage and ship your items back to the retailer. Your refund will be proce...
Fri, 10 Dec, 2021 at 12:19 AM
Is there a size limit on returns or shipments?
If it fits we'll take it. We make it easy. Take a picture and we'll make sure to accommodate you. For shipments; if its too big the carriers will ...
Mon, 17 Oct, 2022 at 1:20 PM
Do you accept Amazon returns?
Yeah! Sure thing!  We accept returns from any online retailer. When creating the return on Amazon select UPS Drop Off Point to get the best label.  If y...
Fri, 10 Dec, 2021 at 12:27 AM
What if I lost my return label or packing slip?
If you lost your original return label, you can contact the retailer directly to request another one. Depending on the retailer we may be able to assist.  ...
Fri, 10 Dec, 2021 at 12:22 AM
Do I need a box or envelope?
There has to be easier way.  No boxes or packaging material needed. We will use our own recyclable and biodegradable packaging when needed. Need more i...
Mon, 17 Oct, 2022 at 12:34 PM
How do I get my return label?
Please visit the retailers website to start a return. The easiest way to get your return label is to go to the retailer’s website that you purchased from a...
Fri, 10 Dec, 2021 at 12:33 AM
Selecting The Return Label Type
We accept returns with all label type.  Get to know the label types: Select Physical Label when you have return label from a shipper carrier inc...
Tue, 21 Dec, 2021 at 9:55 PM