BoxHero Help Desk

Terms of Use

BoxHero may modify these Terms at any time; if you have an existing account we will notify you of any material changes. Your continued usage of the Services will mean you accept those changes and agree to comply with all applicable requirements

PLEASE NOTE: These Terms of Use contain an arbitration clause and class action waiver. The waiver affects how disputes with BoxHero are resolved. By accepting these Terms of Use, you agree to be bound by the arbitration provision. Please read it carefully.

1. OUR SERVICES

BoxHero provides delivery of online purchase returns from your home to the proper Carrier (USPS, UPS, FedEx, etc.), and also related packing services. (NOTE: if provided an option by your third-party retailer to return goods in-store or through a Carrier, please select the Carrier option). Upon drop-off at Carrier a receipt with available tracking information will be provided to you. Refunds for returned purchases are provided in normal course by your third-party retailer, not BoxHero. All pickups for delivery must be requested through the Site.

2. ELIGIBILITY

You must be 18 years of age or older to visit or use the Services in any manner. By visiting or using the Services and/or accepting these Terms, you represent and warrant that you are 18 years or older, and that you have the right, authority, and capacity to agree to and abide by these Terms. You also represent and warrant that you will use the Services in a manner consistent with any and all applicable laws and regulations.

3. USE OF THE SITE

3.1 Use Restrictions

BoxHero alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Services, including all as text, graphics, images, photographs, illustrations, trademarks, trade names, service marks, logos, information obtained from BoxHero’ licensors, and other materials (“Contents”). These Terms do not convey to you any rights of ownership in or related to the Services or the Content. BoxHero’s name, logo, and the product names associated with the Services are trademarks of BoxHero, its affiliated companies or third parties, and no right or license is granted to use them.

Any use of the Contents not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. Except as stated herein, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written permission of BoxHero or its licensors

Subject to your compliance with these Terms, BoxHero grants you a limited, non-exclusive, non-transferable license: (A) to view, download and print any Content solely for your personal and non-commercial purposes; (B) to view any Content to which you are permitted access solely for your personal and non-commercial purposes; and (C) view and use the Services. You have no right to sublicense the license rights granted in this section, without our prior express, written consent.

You may not: (i) use, copy, adapt, modify, create derivative works from, distribute, license, sell, transfer, publicly display, publicly perform, reproduce, transmit, stream, broadcast or otherwise exploit the Services or Content, except as expressly permitted in these Terms; (ii) reuse any Content without first obtaining the written consent of BoxHero; (iii) “mirror” any Contents contained in the Services or any other server; (iv) use the Services in any manner that could damage, disable, overburden, or impair the Services, or interfere with any other party’s use and enjoyment of the Services; (v) use the Services for any purpose that is unlawful or prohibited by these Terms; or (vi) not attempt to gain unauthorized access to the Services through hacking, password mining or any other means. All rights not expressly granted herein are reserved to BoxHero and its licensors. BoxHero reserves the right, in its sole discretion, to terminate your access to the Services, or any portion thereof, at any time, for any reason or for no reason at all, without prior notice or any notice.

3.2 User Submissions

The personal information you submit to BoxHero is governed by the Privacy Policy. To the extent there is an inconsistency between these Terms of Use and the Privacy Policy, the Privacy Policy shall govern. BoxHero may, in our sole discretion, permit you to post, upload, input, publish, submit or transmit information or material through the Service (“Submission”). Submissions will be deemed non- confidential and non-proprietary.

You are solely responsible for your Submission, the consequences of making a Submission, and your reliance on any Submissions. BoxHero is not responsible for the consequences of any Submission. BoxHero is not responsible for screening or monitoring Submissions made through the Services by users. If notified by a user of a Submission allegedly in violation of these Terms, BoxHero may investigate the allegation and determine in good faith and its sole discretion whether to remove such Submission. BoxHero will have no liability or responsibility to users for performance or nonperformance of such activities.

3.3 Your Account

If you use the Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your devices. You agree to accept responsibility for all activities that occur under your account or password. BoxHero reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

4. TERMS OF SERVICE

To use the Services, you must first sign up with BoxHero. When signing up, we request that you provide BoxHero with certain personal information so that we can provide you with the requested Services (such information may include name, email address, mobile telephone number, address for pickup and delivery, and/or credit card data). Upon successful completion of your signing up with BoxHero, BoxHero will provide you with a personal account, which may be accessible by you with a password of your choice.

4.1 Use of the Service

You warrant that the information you provide to BoxHero is accurate and complete. BoxHero is entitled at all times to verify the information that you have provided.

4.2 Payment

Use of the Site is free of charge. BoxHero reserves the right to introduce a fee for the use of these Services. If BoxHero decides to introduce such a fee, BoxHero will inform you accordingly and allow you to either continue or terminate the Services.

Other than during a specified introductory or promotional period (“Free Trial”), BoxHero charges for the services that you request. You agree to pay for all services requested through BoxHero, including any subscription fees (outside of a Free Trial). You authorize any charges (including taxes, late fees, or additional fees as applicable) to be placed on the payment method on file with your account. You are responsible for the timely payment of all fees and for maintaining a valid credit card (or other payment method) with your account. Any payment made is non-refundable.

BoxHero may use a third-party payment processor (the “Payment Processor”) to link your credit card account to the Services. The processing of payments or credits, as applicable, in connection with your use of the Services will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these Terms. BoxHero is not responsible for any errors by the Payment Processor.

5. TEXTING TERMS AND CONDITIONS

In order to use BoxHero’ Services, a mobile number must be provided for receiving text messages related to requested pickups. Any promotional texts are not a condition of using the Services, and will be accompanied with an opt-out option. Message and data rates may apply. If you have any questions about your text plan or data plan, please contact your wireless provider. You can opt out of receiving any promotional texts by following the instructions provided in those messages. If you have any questions, please contact BoxHero at hello@BoxHero.com or (424) 340-0552.

6. PROMOTIONS

Any and all offers or promotions advertised on the Services are void where prohibited, and are subject to the posting of any official rules to such offers or promotions

7. PACKAGING

If self-packing, please ensure your goods are adequately packaged for a safe return. It is your responsibility to ensure that proper packaging is used and that contents are adequately and securely packed, wrapped, and cushioned for transportation (and are in compliance with any requirements of third-party retailers and/or Carriers). BoxHero will print and affix electronic labels provided by you.
BoxHero offers packaging services, which may require an additional fee. Any open boxes will be taped shut and delivered in the box provided by you (unless you specifically request a replacement box). Any goods requiring a box will necessarily need to be inspected by BoxHero to ensure safe transport. BoxHero may, but is not required to, inspect any return for any reason

8. LIABILITY

You understand that there is inherent risk in delivery (and related services) and there is potential for returned goods, packages and related items to get lost or damaged. BoxHero will do its best to ensure situations like this do not happen, and in the instances they do happen, will work with you to help rectify the situation, as long as you provide us with written notification identifying the concern within fourteen (14) days of you receiving notice. BoxHero will help rectify damaged returns to the extent the damage was not caused due to inadequate padding, cushioning, wrapping and/or packaging by you. Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, BoxHero’ aggregate liability in no event shall exceed the amount of $1,000

In addition, the information, recommendations and/or services provided to you on or through the Services is for general information purposes only. The use of the Site or the Contents is at your own risk. The Contents in this Site could include technical inaccuracies or typographical errors. BoxHero may make changes or improvements at any time

THE CONTENTS IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. Except as otherwise provided in these Terms, to the fullest extent permissible pursuant to applicable law, BoxHero disclaims all warranties of merchantability or fitness for a particular purpose. BoxHero does not warrant that the functions contained in the material will be uninterrupted or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or other harmful components. BoxHero does not warrant or make any representations regarding the use of, or the result of the use of, the contents in this Site in terms of their correctness, accuracy, reliability, or otherwise. To the fullest extent permissible pursuant to applicable law, BoxHero assumes no liability, whether in contract or tort, for any direct, indirect, special, consequential, or punitive damages, including (without limitation) damages for loss of anticipated profits or revenue or other economic loss in connection with or arising from any act or omission by BoxHero, its agents, affiliates, joint venture partners, independent contractors, or unaffiliated third parties as a result of any act or omission in fulfillment of or in breach of these Terms or the Privacy Policy

9. THIRD-PARTY WEBSITES

The Service may contain hyperlinks to other websites and webpages (“Third-Party Pages”), as well as to text, graphics, videos, images, music, sounds, and information belonging to or originating from other third-parties (collectively, “Third-Party Applications”). BoxHero does not investigate, monitor, or review any Third-Party Pages or Third-Party Applications to ensure their accuracy, completeness, or appropriateness. BoxHero is not responsible for the Third-Party Pages or any Third-Party Applications accessed through the Services. You agree that BoxHero shall have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third-party, or as a result of the presence of such third party on the Site.

The inclusion of any hyperlinks to any Third-Party Pages or Third-Party Applications on the Service does not indicate BoxHero’ approval or endorsement thereof. These links are provided solely as a convenience or benefit to users. Your interactions with a third- party on the Services, or based on such third party’s participation or presence on the Services, are solely between you and the third- party. BoxHero makes no representations or warranties with respect to the content, ownership, or legality of any such linked third- party website. If you choose to leave the Services to access any Third-Party Pages or Third-Party Applications, you do so at your own risk. Please note that these other websites or apps may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use and/or privacy policies on those websites prior to using them.

10. INDEMNITY

You agree to defend, indemnify, and hold BoxHero, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, agents, and partners harmless from and against any claims, costs, actions, demands, damages, losses, liabilities, expenses, and settlements including, without limitation, reasonable legal and accounting fees, arising out of or in connection with: (a) your violation or breach of any term of these Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third-party, or (c) your misuse of the Services.

11. MODIFICATION OR SUSPENSION OF THE SITE

You agree that BoxHero may, in its sole discretion and at any time, modify, discontinue, or suspend its operation of the Services, any part thereof or any Contents, temporarily or permanently, without notice or liability to you.

12. GENERAL

BoxHero makes no claims that the Contents are appropriate or may be downloaded outside of the United States. Access to the Contents may not be legal by certain persons or in certain countries. If you access the Services from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The following provisions survive the expiration or termination of these Terms for any reason whatsoever: Liability of BoxHero and its Licensors and Partners, Use Restrictions, User Submissions, Submission of Ideas, Indemnity, Applicable Laws, and Complete Agreement.

13. APPLICABLE LAWS

These Terms are governed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. You and BoxHero hereby expressly consent and submit to the exclusive jurisdiction of the state and federal courts of Los Angeles, California for the adjudication or disposition of any claim, action or dispute arising out of these Terms. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

14. MANDATORY AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS

Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, counts, claim, or cause of action) between you and BoxHero or BoxHero’ employees, agents, successors, or assigns, shall exclusively be settled through binding and confidential arbitration, except that you or BoxHero may take claims to small claims court if the dispute qualifies for hearing by such a court. In addition, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. YOU ACKNOWLEDGE AND AGREE THAT, APART FROM THE NARROW EXCEPTIONS ABOVE, YOU AND BoxHero ARE EACH WAIVING YOUR RIGHTS TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

Arbitration shall be subject to the U.S. Federal Arbitration Act and federal arbitration law, and shall be conducted by Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”) and as modified by this agreement to arbitrate. The JAMS Rules, including instructions for bringing arbitration, are available on its website at http://www.jamsadr.com/rules-streamlined-arbitration. The Minimum Standards are available at https://www.jamsadr.com/consumer-minimum-standards/

You and BoxHero must abide by these rules: (a) the arbitration shall be conducted on an individual basis and not in a class, consolidated or representative action and the arbitrator shall not award class-wide relief; (b) BoxHero will pay its arbitration costs as required by JAMS rules, and in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, BoxHero will pay as much of your arbitration filing and hearing fees as the arbitrator deems is necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation; (c) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (d) each side pays his, her or its own attorneys’ fees and costs unless the claim(s) at issue permit the prevailing party to be paid its fees and litigation costs, and in such instance, the fees and costs awarded shall be determined by the applicable law.

With the exception of subpart (a) in the paragraph above, if any part of this arbitration provision is deemed invalid, unenforceable or illegal, then the balance of this arbitration provision shall remain in effect and be construed in accordance with its terms as if the invalid, unenforceable, or illegal provision were not contained. If, however, subpart (a) in the paragraph above is found invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void. If for any reason a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in state or U.S. federal court in California.

15. NOTICE AND TAKE-DOWN PROCEDURES

If you believe any Submission accessible on or from the Site infringes your copyright, you may request removal of those materials (or access thereto) from this Site by contacting us (address identified below) and providing the following information: (A) identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work; (B) identification of the Submission that you believe to be infringing and its location; (C) your name, address, telephone number, and email address; (D) a statement that you have a good faith belief that the complained of use of the work is not authorized by the copyright owner, its agent, or the law; (E) a statement that the information you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or authorized representative; and (F) signature or the electronic equivalent from the copyright holder or authorized representative. Copyright issues relating to this website should be directed to hello@BoxHero.com or by calling (929)900-4376

In an effort to protect the rights of copyright owners, BoxHero maintains a policy for the termination, in appropriate circumstances, of users of this Site who are repeat infringers.

16. INVALIDITY; MISCELLANEOUS

If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, without limitation, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in full force and effect. Only you and BoxHero are entitled to enforce these Terms. No third party will be entitled to enforce any of the terms and conditions herein.

17. COMPLETE AGREEMENT

Except as expressly provided in a particular notice or disclaimer posted by or on behalf of BoxHero on the Services, these Terms, including the Privacy Policy, constitute the entire agreement between you and BoxHero with respect to the use of the Services and Contents.